Cancellation
If cancelled up to 2 days before date of arrival, no fee will be charged. If cancelled later or in case of no-show, the first night will be charged.
About cancellations
The cancellation policy may vary per room type; please check the room description as well.
Accepted credit cards
American Express, Diners Club, Euro/Mastercard, Visa
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Grand Palladium White Sand Resort & Spa
Resort 
Kantenah (Quintana Roo), Crta. Chetumal Km 259,5
All the guests have full use of the resort facilities of the neighboring Grand Palladium Colonial Resort and Spa, Grand Palladium Kantenah Resort and Spa and Grand Palladium White Sand and Riviera Resort & Spa.
All have been built on wooden terraces amongst beautiful cabin-style bungalows, set right on the edge of a large lake.
Hotel Policies
These are general hotel policies. As they may vary per room type; please also check the room description.
Pets Pets are not allowed.
Children and extra beds All children are welcome. Up to two children under 1 year stay free of charge when using existing bedding.
One child from 2 to 12 years is charged 25 % of the room stay per night and person when using existing bedding.
One older child or adult is charged 37.50 % of the room stay per night and person when using existing bedding.
Maximum capacity of babycots in a room is 1.
Internet Wireless internet is available in public areas and charges are applicable.
Guest Parking Free private parking is possible on site.
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