Cancellation Policy
Cancellation Policy: If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.
Children and Extra Bed Policy: All children are welcome.
All children under 2 years stay free of charge for cots.
All children from 3 to 14 years are charged GBP 20 per night per person for extra beds.
Maximum capacity of extra beds/babycots in a room is 2.
Deposit Policy: No deposit will be charged.
VAT and city/tourist taxes: 17.5 % VAT is included.
Service charge is included.
City/tourist tax is not applicable.
Internet: Wi-fi is available in the hotel rooms and costs GBP 12 per 24 hours.
Meal Plan: Continental breakfast costs GBP 13.50 per person per night.
Full English breakfast costs GBP 16 per person per night.
Parking: Free public parking is possible on site (reservation is not possible).
Pets: Pets are not allowed.
The hotel reserves the right to pre-authorise credit cards prior to arrival.
About cancellations
The cancellation policy may vary per room type; please check the room description as well.
Accepted credit cards
American Express, Euro/Mastercard, Maestro, Switch, Visa
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Jesmond Dene House
Residence 
Newcastle upon Tyne, Jesmond Dene Road
Trees, garden, rooftops - no two bedroom views are the same. Indeed, no two bedrooms are the same. Open the door and you might step into a space of lofty ceilings and grand mullioned windows. Or the room might be low and intimate with deep-set windows and cosy window seats. A flight of steps might take you high into a hidden love-nest that sprawls among the eaves. There might be a fireplace, a timbered ceiling or a Mary Poppins view over chimney pots. Some rooms surprise with a curved bath, four have private terraces.
All have a modern sense of comfort: space, handsome looks, sleek furnishings. Muted colours are mixed with bold wallpaper and shots of pink, aubergine or turquoise; fun but not too startling. Furniture is uncluttered and understated with hints of velvet, silk and suede to make you feel cosseted. Big beds wrap you in Egyptian, cotton pique bed linen; white, soft and cool. In the New House, the rooms and suites spoil with even more space and a private sitting area.
Bathrooms are generously designed with a crisp, clean functionalism. Big mirrors, big baths, big shelves. Most have windows, too. Polished granite, taupe and cream colours, chrome and frosted glass shades; there is a hint of 1930s New York. Some have walk-in showers, others have baths with garden views. All have under floor heating.
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