Cancellation Policy: If cancelled or modified up to 2 days before date of arrival, no fee will be charged.
If cancelled or modified later, 80 percent of all nights will be charged.
In case of no-show, the total price of the reservation will be charged.

Children and Extra Bed Policy: All children are welcome.
All children under 14 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
All older children or adults are charged EUR 42 per night per person for extra beds.
Maximum capacity of extra beds/babycots in a room is 1.

Deposit Policy: No deposit will be charged.

VAT and city/tourist taxes: 7 % VAT is included.
Service charge is not applicable.
EUR 2.25 city/tourist tax per person per night is not included.

Internet: Wired internet is available in the hotel rooms and is free of charge.

Meal Plan: Buffet breakfast is included in the room rate.

Parking: Public parking is possible on site (reservation is not needed) and costs EUR 10 per day.

Pets: Pets are allowed on request. Charges may be applicable.


The hotel reserves the right to pre-authorise credit cards prior to arrival.

The cancellation policy may vary per room type; please check the room description as well.

American Express, Diners Club, EC-Card, Euro/Mastercard, Maestro, Visa

The Hotel Neptun’s rooms are located between the 5th floor and the 18th floor. All of the rooms feature a balcony with wonderful sea views and a range of modern comforts.

Special rooms for health-conscious guests can be found on the hotel’s 2 wellness floors. In these non-smoking rooms, you will find fruit juice in the minibar, fresh fruit on your pillow, and healthy living magazines on your table.