Cancellation Policy: If cancelled or modified up to 18:00 on the date of arrival, no fee will be charged.
If cancelled or modified later or in case of no-show, 80 percent of the first night will be charged.

Children and Extra Bed Policy: All children are welcome.
All children under 3 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
There is no capacity for extra beds in the room.
Maximum capacity of babycots in a room is 1.

Deposit Policy: No deposit will be charged.

Groups: When booking more than 7 rooms, different policies and additional supplements may apply.

VAT and city/tourist taxes: 7 % VAT is included.
Service charge is not applicable.
City/tourist tax is not applicable.

Internet: Wi-fi is available in the entire hotel and is free of charge.
Wired internet is available in the entire hotel and is free of charge.

Meal Plan: Continental breakfast costs EUR 25 per person per night.
American breakfast costs EUR 32 per person per night.

Parking: Private parking is possible on site (reservation is needed) and costs EUR 28 per day.

Pets: Pets are not allowed.


The hotel reserves the right to pre-authorise credit cards prior to arrival.

The cancellation policy may vary per room type; please check the room description as well.

American Express, Diners Club, Euro/Mastercard, JCB, Visa

Each of the rooms and suites has its own individual flair and most give a breathtaking view of the Inner Alster Lake, which is a real highlight.