Cancellation Policy

Cancellation Policy: If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.

Children and Extra Bed Policy: All children are welcome.
All children under 12 years stay free of charge when using existing bedding.
All older children or adults are charged USD 10 per night per person for extra beds.
Maximum capacity of extra beds in a room is 1.
There is no capacity for cots in the room.

Deposit Policy: No deposit will be charged.

VAT and city/tourist taxes: 10 % VAT is included.
5 % service charge per room per night is included.
City/tourist tax is not applicable.

Internet: Wired internet is available in the hotel rooms and is free of charge.

Meal Plan: Buffet breakfast is included in the room rate.

Parking: Free private parking is possible at a location nearby (reservation is needed).

Pets: Pets are allowed. No extra charges.


The hotel reserves the right to pre-authorise credit cards prior to arrival.

About cancellations

The cancellation policy may vary per room type; please check the room description as well.

Accepted credit cards

American Express, Diners Club, Discover, Euro/Mastercard, JCB, Visa

Pacific Star Hotel

Hotel Pacific Star Hotel 2 class

Hanoi, 32 Cua Nam Str, Hoan Kiem District


We're sorry, but it is currently not possible to make reservations for this hotel
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