Cancellation Policy: If cancelled up to 2 days before date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.

Children and Extra Bed Policy: All children are welcome.
All children under 10 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
All older children or adults are charged USD 10.00 per night and person for extra beds.
Maximum capacity of extra beds in a room is 1.
Maximum capacity of babycots in a room is 2.

Deposit Policy: No deposit will be charged.

VAT and city/tourist taxes: 10 % VAT is included.
5 % service charge per room per night is included.
City/tourist tax is not applicable.

Internet: Wireless internet is available in the hotel rooms and is free of charge.

Meal Plan: Buffet breakfast is included in the room rate.

Parking: Free private parking is possible at a location nearby (reservation is needed).

Pets: Pets are not allowed.


The hotel reserves the right to pre-authorise credit cards prior to arrival.

The cancellation policy may vary per room type; please check the room description as well.

American Express, Euro/Mastercard, Visa

With spacious and well-furnished rooms, Hanoi Palace Hotel offers you much more value than a 3-star hotel. All rooms have wooden floors and brand new equipment, creating a perfect combination to make you feel at home!
Daily fresh fruits and flowers are provided in each room.